Frequently Asked Questions

Trusty Checker uses a combination of live video verification and AI-powered document authentication. Users join a secure video call where they present their government-issued ID. Our AI analyzes the document for authenticity while biometric face matching ensures the person matches their ID photo.

Absolutely. We use bank-level AES-256 encryption to protect all data. Your information is stored on secure servers with multiple layers of protection. We're also GDPR and CCPA compliant. For more details, read our Privacy Policy.

Most verifications are completed in 3-5 minutes. You'll receive instant results once the verification session is complete.

We accept government-issued photo IDs including passports, driver's licenses, national identity cards, and residence permits from 120+ countries.

We offer a free plan with 3 verifications per month, a Personal plan at $9.99/month (25 verifications), and a Business plan at $49.99/month (unlimited verifications). See our pricing page for details.

Yes! Our Business plan includes API access, custom workflows, white-label options, and dedicated support. Perfect for e-commerce platforms, marketplaces, and service providers. Learn more on our For Businesses page.

If verification fails, you'll receive a detailed report explaining why. Common reasons include document quality issues, face mismatch, or suspected fraud. We recommend not proceeding with the transaction if verification fails.

Yes! Trusty Checker is available globally and supports document verification from 120+ countries. The app is available on iOS and Android in all major app stores.

We never sell your data. We only share verification data with law enforcement when required by law or to prevent fraud. Read our Privacy Policy for complete details.